New Utility Billing Customer Portal


As part of the City of Arcadia’s continuous effort to provide customers with the best possible service, the City is excited to announce that on Monday, November 8, 2021, we will be transitioning to a new Customer Portal & Utility Billing Platform. The new Customer Portal will offer a more enhanced customer experience and a more convenient way to pay your water and sewer bill online. Existing and incoming customers can look forward to a new user-friendly design and will be able to:


  • Setup and manage automatic payments

  • View an electronic copy of your bill

  • Set up paperless billing and manage your e-bill notifications

  • View payment, usage, and bill history

  • Manage and pay multiple billing accounts

  • Access account monitoring tools.

For questions or more information please contact the Public Works Services Department at (626) 254-2700 or wb@ArcadiaCA.gov.