FRONT LINE EMPLOYEE RECEIVES KUDOS

Please see below the nice note we received this week regarding Anabel Carillo, a key employee in our Public Works Services Department, who deals with many customer contacts for our water utility services. She goes above and beyond to deliver customer service the Arcadia Way!

"Hi Mr. Lazzaretto: I just wanted to drop a note [and] let you know of the great customer

service I received this morning from Anabel in the water division of Public Works. I had

called about a water discount program for my elderly mother, and she not only provided me that information but she advised me to seek a similar program with Edison and So Cal Gas. She also informed me of how to determine if a leak in the water line was taking place. She was very helpful, knowledgeable, and understanding of the situation.

As a 36 year city employee myself, I understand the value of good customer service to an organization and community, and I wanted to recognize Anabel for what she provided me today. Please let her know.

Thank you.

Peter Zovak"