The Arcadia outpatient center of Children’s Hospital Los Angeles has treated 3,144 patients from throughout the San Gabriel Valley and surrounding communities since opening a year ago in November 2010.
“The center’s success highlights the teamwork and collaboration among the hospital leadership, physicians and staff,” said Richard D. Cordova, FACHE, President and CEO, Children’s Hospital Los Angeles. “With the opening of the outpatient center in Arcadia, we have realized our vision of bringing the best pediatric sub-specialty care into the community, improving access and promoting patient convenience. This endeavor could not have been made possible without the commitment of our physicians, administrators and our wonderful team at Arcadia. We are proud of this accomplishment and look forward to further expansion and growth in 2012.”
The center provides continuity of care across disciplines by enhancing communication and harnessing a positive working relationship between the patient, family, physician staff and necessary care that extends back to the hospital’s main campus. Serving as a “one stop shop,” the Arcadia location offers walk-in laboratory services, radiology and clinic visits while utilizing the Children’s Hospital Los Angeles information system platforms. The outpatient center provides a personalized patient experience with the dedicated multilingual staff catering to the needs of each patient from the diverse community. The seamless patient care demonstrates the teamwork between the Arcadia and main clinic staff.
“This is a wonderful facility with easy access for children in the San Gabriel Valley,” said neuro-ophthalmologist Mark Borchert, MD, Medical Director of the outpatient center. “Although our practice is very busy, it doesn’t feel pressured thanks to the spacious environment and efficient staff. It is easy to make customer service a priority in such a welcoming space. The feedback I’ve received from our patients and referring pediatricians has been overwhelmingly positive.”
The new Arcadia facility has been embraced by the community. A group of high school students, known as “Love of Literature,” donated a library for Children’s Hospital Los Angeles patients to enjoy at Arcadia. The Arcadia Lions Club hosted a walk-a-thon fundraiser for Arcadia in October. The community continues to reach out to our patients through various community service efforts. In turn, the new Center has helped promote on-going community outreach efforts on behalf of the hospital to include a successful blood drive with over 50 donors and car seat inspections for the San Gabriel Valley community, offered by the Children’s Hospital Los Angeles Trauma Program.
— By Scott Hettrick